What to Expect from Your Association Management Company

HOA Management Company

As a resident of a condominium, homeowners’ association, or other planned community, you’ve likely encountered the enigmatic entity known as the association management company (AMC). 

These organizations handle the day-to-day operations of your community, but what exactly does that mean? What should you expect from your AMC — and how can you confirm they’re managing your shared living space effectively?

Exploring the AMC’s Responsibilities

First, understand that community association management companies are not monolithic. They come in various sizes, with different specialties and service levels. Some cater to high-end luxury communities, while others manage more modest developments that focus on a cluster of single-family homes. Regardless of the size or style, however, a good community association management company should provide a core set of services:

Financial Management

This includes collecting dues, maintaining budgets, and overseeing investments. A competent AMC should be financially transparent, providing residents with regular reports and clear explanations of spending.

Property Maintenance

AMCs are responsible for the upkeep of common areas, including landscaping, repairs, and pest control. They should also have a system for addressing residents’ maintenance requests promptly and efficiently.

Communication and Engagement

A good AMC fosters a sense of community by keeping residents informed about important issues, organizing events, and facilitating communication between the board and residents.

Rules and Regulations Compliance

AMCs ensure that residents comply with the community’s governing documents, which may include rules about noise, parking, dispute resolution, and pet ownership. They should also handle enforcement actions fairly and professionally.

Beyond the Basics

Some AMCs go the extra mile by offering additional services, such as:

  • Concierge services: This could include things like booking appointments, making travel arrangements, or even dog walking.
  • Negotiating discounts: A good AMC can leverage its buying power to get residents better deals on things like cable, internet, and trash removal.
  • Technology integration: Some AMCs use online portals and mobile apps to allow residents to pay dues, submit maintenance requests and access community information.

A Few Last Tips and Hints

  • Attend board meetings and community events to stay informed and voice your concerns. 
  • Review all budgets and financial statements. Ask questions if you don’t understand. 
  • Communicate directly with AMC staff. If you have a problem, don’t hesitate to reach out.
  • Get everything in writing for later, including the scope of services and the fee schedule.
  • Be patient. It takes time to build a strong relationship with your AMC.

We’re here to be a partner, not a dictator. By working together, we can create a thriving and well-managed community.

Chaparral Management | Your Experts in Association Care

Your AMC plays a vital role in maintaining your community’s property values, safety, and quality of life. With open communication and collaboration, you can build a vibrant community where everyone feels at home.

For the best in Homeowners and Community Association Management, look no further than Chaparral. Our management team has experience helping commercial property owners with:

  • Vendor acquisition and management
  • Contract negotiation
  • Contract administration
  • Tenant communication
  • Tenant retention initiatives
  • Lease administration
  • Maintenance

We’ll keep your tenants, board, and on-site personnel happy year-round. Contact us and request your proposal today!